Terms and Conditions
Notting Hill Movers Terms and Conditions of Service
These Terms and Conditions set out the basis on which Notting Hill Movers provides removal and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the following meanings:
1.1 Client means the person, firm or company requesting or accepting a quotation or service from Notting Hill Movers.
1.2 Company means Notting Hill Movers, the provider of removal and associated services.
1.3 Services means any removal, packing, unpacking, loading, unloading, storage, or related services provided by the Company.
1.4 Goods means the items and personal belongings that are the subject of the Services.
1.5 Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.
1.6 Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 The Company provides household and commercial removals, packing services, furniture disassembly and reassembly, and related services as agreed in writing with the Client.
2.2 The exact scope of Services will be confirmed in the quotation and any written confirmation issued by the Company. Any additional services requested on the day of the move are subject to availability, additional charges and the discretion of the Company.
2.3 The Company does not undertake specialist removal of prohibited, dangerous, or illegal items, nor does it provide professional installation services for electrical, gas or plumbing equipment.
3. Quotations
3.1 All quotations are provided based on the information supplied by the Client, including property access, volume of Goods, parking availability and any special handling requirements.
3.2 Quotations are normally provided as fixed-price estimates for the Services described. However, the Company may charge on an hourly or day rate basis where agreed in advance or where conditions change significantly on the day of the move.
3.3 Quotations are valid for a limited period as stated in the quotation document. If no period is stated, quotations are valid for 30 days from the date of issue, subject to availability of resources.
3.4 The Company reserves the right to revise a quotation or impose additional charges if:
a. The Client changes the scope of work, date, or addresses.
b. Access to the property is significantly worse than described.
c. The volume or nature of the Goods differs materially from that advised.
d. Parking restrictions, delays, or other factors outside the Company’s control increase the duration or cost of the job.
4. Booking Process
4.1 A booking is only confirmed when the Client accepts the quotation in writing and any required deposit is received by the Company.
4.2 Provisional dates and verbal agreements do not constitute a confirmed booking. The Company may release provisional dates without further notice if the booking has not been confirmed.
4.3 The Client is responsible for providing accurate and complete information during the booking process, including:
a. Full collection and delivery addresses.
b. Details of floors, lifts, access restrictions and parking arrangements.
c. An accurate list or description of the Goods to be moved.
4.4 The Company may request a pre-move survey, either in person or via remote methods, to assess the volume of Goods and access conditions. The Client agrees to cooperate with this process.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, the Client must pay a deposit upon booking and the balance no later than the day of the move, prior to or upon completion of the Services.
5.2 The Company accepts payment by methods communicated to the Client at the time of booking. The Client is responsible for ensuring cleared funds are received when due.
5.3 Where Services are charged on an hourly basis, charges will start from the time the team arrives at the agreed address and will include loading, travel between addresses, unloading and any waiting time not caused by the Company.
5.4 If payment is not received on time, the Company may:
a. Refuse to commence or continue Services until payment is received.
b. Apply reasonable interest or late payment charges in accordance with applicable law.
5.5 All charges are exclusive of any applicable taxes, levies or local authority charges unless expressly stated.
6. Cancellations and Postponements
6.1 The Client may cancel or postpone a booked Service by providing written notice to the Company.
6.2 The following cancellation and postponement terms will normally apply unless otherwise stated in the quotation or booking confirmation:
a. More than 7 Working Days before the scheduled move date: Deposit may be refunded or credited, less any reasonable administrative costs.
b. Between 3 and 7 Working Days before the scheduled move date: The Company may retain part or all of the deposit to cover reserved resources and incurred costs.
c. Less than 3 Working Days before the scheduled move date or on the move day itself: The Company reserves the right to charge up to 100 percent of the quoted price.
6.3 If the Client is not present or ready to proceed at the agreed start time, this may be treated as a postponement or cancellation and charges may apply, including waiting time.
6.4 The Company may cancel or postpone the Services due to events outside its control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will offer a rebooked date or a refund of any sums paid for Services not delivered, in full and final settlement of any claim.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring that all Goods are properly packed and ready for transport unless packing services have been booked.
b. Securing or removing any fixtures, fittings or appliances that require specialist handling.
c. Arranging suitable parking and obtaining any necessary permits or permissions for the Company’s vehicles at both collection and delivery locations.
d. Ensuring that all Goods for removal are clearly identified and that no items intended to remain at the property are removed in error.
7.2 The Client must not include in the Goods any items that are hazardous, illegal, perishable, explosive or otherwise unsuitable for transport. Examples include but are not limited to firearms, flammable liquids, gas cylinders, chemicals, cash, jewellery, important documents, live animals or plants in poor condition.
7.3 The Client is strongly advised to keep cash, jewellery, high-value items, passports and other essential documents under their own control at all times.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Client’s Goods.
8.2 The Company’s liability for loss of or damage to Goods shall be limited to a reasonable and proportionate amount, taking into account the value of the Goods and the price paid for the Services, unless a higher level of cover is expressly agreed in writing prior to the move.
8.3 The Company shall not be liable for:
a. Loss or damage arising from wear and tear, inherent defects, deterioration or fragility of Goods.
b. Damage to items packed by the Client, unless clear evidence shows that the damage was caused by the Company’s negligence.
c. Loss of or damage to items of special value not disclosed in writing prior to the move.
d. Indirect or consequential losses, including loss of income, profit, opportunity or enjoyment.
8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and no later than 7 Working Days after completion of the Services, unless a longer period is required by law. The Client must provide reasonable evidence of the loss or damage and cooperate with any investigation.
8.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
9. Access and Property Damage
9.1 The Client must ensure that adequate access is available at all collection and delivery points, including clear stairways, corridors, lifts and entrances. The Company is not responsible for damage caused by attempting to move items through difficult access routes when the Client has insisted on proceeding.
9.2 The Company will take reasonable care to avoid damage to property and fixtures during the move. However, minor damage such as scuffs or marks may occur as an inherent risk of moving larger items, and the Company’s liability for such minor damage will be limited.
9.3 If the Company considers an item too large or heavy to be moved safely, or that moving it may cause unreasonable damage, it may refuse to move that item. This will not be treated as a breach of contract.
10. Waste and Environmental Regulations
10.1 The Company operates in accordance with relevant waste and environmental regulations applicable in the United Kingdom.
10.2 The Company is not a general waste disposal contractor. Any removal and disposal of unwanted items must be agreed in advance as a separate service, and additional charges will apply.
10.3 The Client must not present hazardous waste, controlled waste or prohibited items for collection. The Company may refuse to carry or dispose of such items and may charge for any time or costs incurred as a result of dealing with them.
10.4 Where the Company agrees to remove and dispose of items, it will use lawful and responsible disposal methods. Once such items are removed, the Client relinquishes any ownership rights and acknowledges that the goods will not be returnable.
11. Delays and Events Beyond Control
11.1 The Company will use reasonable endeavours to adhere to agreed arrival and completion times but cannot guarantee them. Times are estimates and may be affected by traffic, road conditions, weather, access issues or other factors beyond the Company’s control.
11.2 The Company shall not be liable for delays or failure to perform the Services where such delays or failures result from events beyond its reasonable control, including but not limited to severe weather, accidents, road closures, congestion, breakdowns, strikes, civil disturbance, or acts of authority.
11.3 Where a delay is caused by the Client, including lack of access, keys not being available, packing not being completed, or waiting for completion in a property transaction, the Company may charge waiting time at its standard hourly rates.
12. Insurance and Customer Protection
12.1 The Company maintains appropriate insurance cover in connection with the conduct of its business, subject to the terms and limitations of the relevant policy.
12.2 The Client is encouraged to arrange additional insurance cover for high-value or particularly fragile items where necessary, and to check that any existing home or business policies cover items in transit.
13. Complaints and Dispute Resolution
13.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day of the move where possible, so that immediate steps can be taken to address the concern.
13.2 Any formal complaint should be submitted in writing to the Company, providing full details of the issue, supporting evidence and the desired outcome.
13.3 The Company will review complaints reasonably and in good faith, and will seek to resolve them promptly. Where a resolution cannot be reached, the parties may consider independent mediation or other dispute resolution methods before resorting to court proceedings.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data only for the purposes of providing the Services, managing bookings, processing payments and fulfilling legal obligations.
14.2 Personal data will be handled in line with applicable data protection laws in the United Kingdom. The Company will not sell or disclose personal data to third parties except where necessary to provide the Services or as required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Client and the Company relating to the Services and supersede any prior discussions or representations.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless changes are required by law.
