Notting Hill Movers Terms and Conditions
These Terms and Conditions set out the basis on which Notting Hill Movers provides removals, transport, packing, and related services to domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using our moving services or arranging a house move, office relocation, storage transfer, single-item delivery, or any other service we provide.
These terms apply to all standard bookings unless we agree otherwise in writing. They are intended to be fair, clear, and consistent with UK consumer and business law. Nothing in these terms removes or limits any rights you may have under applicable legislation that cannot lawfully be excluded. If there is any conflict between a written agreement or confirmed quotation and these terms, the written agreement or quotation will take priority to the extent of the conflict.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Notting Hill Movers. References to “you” and “your” mean the customer, sender, consignee, or other person requesting the service, whether as an individual, business, landlord, tenant, or representative. Where a booking is made on behalf of another person, you confirm that you have authority to do so and to accept these terms on their behalf.
A booking may be made by telephone, email, online form, or any other method we make available from time to time. A quotation is usually based on the information you provide, including the number and type of items, access conditions, floors, parking, distance, time requirements, and any special handling needs. It is your responsibility to ensure that all information supplied is complete and accurate. If the details change before the move, we may revise the quotation, the schedule, or the scope of service.
A booking is only confirmed once we have accepted your request and, where required, received any deposit, booking fee, or written confirmation requested by us. We may decline or cancel a booking if we believe the service cannot be carried out safely, lawfully, or within the agreed terms. We may also refuse to carry items that are prohibited, improperly packed, unsafe to lift, or not disclosed in advance.
If you request additional services on the day of the move, including dismantling, reassembly, extra labour, long carry distances, waiting time, or additional transport, these may be charged separately at our current rates or under a revised quotation. Our removal company terms are based on the job information available at the time of booking, and any significant change may affect the final price.
Payments must be made in accordance with the quotation or invoice issued to you. Unless otherwise agreed, balances are due on completion of the service or before delivery where advance payment is required. We accept the payment methods we notify to you from time to time. All prices are stated in pounds sterling and, where applicable, may be subject to VAT or other taxes as required by law.
Any deposit, booking fee, or prepayment is non-refundable except where the law requires otherwise or where we cancel the booking without cause. If you fail to pay any amount when due, we may suspend the service, withhold delivery, retain goods to the extent permitted by law, or charge reasonable costs incurred in recovering overdue sums. You remain responsible for any bank charges, card fees, or administrative costs arising from failed payments or chargebacks made without valid reason.
If payment is made by card, bank transfer, or another electronic method, you confirm that you are authorised to use that payment method. We may request proof of identity or authority before accepting payment. Title to any goods transported by us is unaffected by payment arrangements, and our service charges do not include customs duties, penalties, access fees, congestion-related charges, parking fines caused by your instructions, or similar third-party costs unless expressly stated otherwise.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule your booking by giving us reasonable notice. The exact cancellation charges, if any, will depend on the notice period, the level of preparation already undertaken, and any costs we have already incurred, such as vehicle allocation, staff scheduling, packing materials, or third-party arrangements. Where a cancellation fee applies, it will be a genuine estimate of our loss and administration costs, not a penalty.
If you cancel at short notice, fail to provide access, are not present when required, or are unable to proceed on the scheduled date, we may charge waiting time, abortive visit charges, or the full agreed fee if the job cannot reasonably be carried out. If we need to reschedule due to circumstances beyond our control, including traffic disruption, severe weather, vehicle breakdown, illness, or emergency operational issues, we will try to offer a new date or time, but we are not liable for indirect losses caused by delay to the extent permitted by law.
We may cancel or postpone a service if it is unsafe, unlawful, or impracticable to continue. This may include blocked access, inadequate parking, dangerous premises, violent behaviour, infestation, concealed hazards, or items that materially differ from the description provided. In such circumstances, any refund or charge adjustment will be made fairly, taking into account work already completed and costs incurred.
Liability and Customer Responsibilities
You are responsible for ensuring that all items are properly packed, labelled, and ready for transport unless packing is included in our service. Fragile or valuable items should be clearly identified in advance, and you should retain copies of important documents, photos, and records before the move. We recommend that you remove personal data, secure confidential information, and take reasonable steps to protect high-value items, jewellery, cash, collectables, and irreplaceable possessions.
Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our negligence, breach of contract, or deliberate misconduct. We are not liable for indirect, consequential, or economic losses such as loss of profit, missed deadlines, emotional distress, or business interruption unless required by law. Where an item is damaged due to our fault, our responsibility may be limited to repair, replacement, or a cash settlement based on fair market value, taking into account age, condition, and depreciation.
We are not responsible for damage arising from items that were inadequately packed, structurally weak, already defective, or improperly prepared for transit, unless we packed them ourselves and acted negligently. Likewise, we are not liable for marks, chips, or wear that are consistent with normal handling during a move, or for damage caused by circumstances outside our reasonable control, including fire, flood, accident, theft by third parties, or acts of nature.
Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after completion or delivery. You should provide photographs, descriptions, purchase evidence if available, and any other information we reasonably request to assess the claim. Failure to report an issue promptly may affect our ability to investigate and may reduce or prevent recovery where this has caused prejudice to our position.
If our team is asked to move items through tight spaces, over unsuitable floors, via stairs, or through access points that present risk, we may refuse to proceed unless appropriate precautions are taken. We may also request additional protective materials or assistance. You are responsible for ensuring that lifts, floors, handrails, doors, and access routes are suitable for the service. If you instruct us to proceed despite an obvious risk, you do so at your own responsibility, except where the loss results from our negligence.
Waste, Disposal, and Environmental Compliance
Notting Hill Movers may remove unwanted items, packaging, and move-related waste only where this has been specifically agreed in advance. Waste removal is not the same as general rubbish collection, and all disposal work must comply with applicable UK waste legislation and local lawful requirements. We do not accept responsibility for disposing of restricted, hazardous, or prohibited materials unless we expressly agree to do so and confirm that we are authorised and equipped to handle them.
You must not ask us to transport or dispose of items that are illegal to carry, dangerous, contaminated, or capable of causing harm without prior disclosure and written approval. This includes, without limitation, asbestos, chemicals, solvents, gas bottles, clinical waste, pressurised containers, fuel, live animals, pesticides, explosive materials, or electrical items that present a safety risk. If such items are discovered unexpectedly, we may refuse them, suspend the job, or charge additional fees for safe handling where lawful.
Where waste is removed, you remain responsible for confirming that it is your property or that you have authority to dispose of it. We may require you to separate waste from reusable goods and to declare any items requiring special treatment. We will take reasonable steps to ensure lawful transfer, handling, and disposal through appropriate channels, but we are not responsible for any pre-existing contamination or hidden substances in items you ask us to move or dispose of.
Access, Parking, and Site Conditions
You must provide safe, lawful, and practical access to the property and vehicle loading points. This includes arranging any permissions, permits, keys, codes, parking arrangements, lift access, or security clearance required for the move. If access is delayed or obstructed, we may charge for waiting time or abort the job if we cannot proceed safely within a reasonable period. We are not responsible for losses caused by your failure to secure appropriate access arrangements.
You must tell us in advance about any conditions that may affect performance, including narrow corridors, delicate surfaces, lack of parking, unusual item sizes, restricted loading times, building rules, or health and safety concerns. If we arrive and find that the service cannot be completed as agreed because the information provided was incomplete or inaccurate, we may revise the quotation or terminate the booking and charge for work completed and costs incurred.
Where dismantling, reassembly, or installation is requested, we will use reasonable care and skill. However, we cannot guarantee compatibility with third-party fittings, hidden defects, previous poor assembly, or manufacturer-specific fastenings. Unless otherwise agreed, we do not provide plumbing, gas, electrical, or specialist installation services. Any such work must be performed by a suitably qualified professional.
General Terms and Governing Law
We may subcontract some or all of the service to suitably qualified third parties, but we remain responsible for services we have agreed to provide, subject to these terms and any lawful exclusions. We may assign or transfer our rights and obligations under these Terms and Conditions where it does not materially reduce your rights. You may not assign your rights without our written consent.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force. A failure by us to enforce any provision immediately does not waive our right to enforce it later. Any variation to these terms must be agreed in writing by both parties. Oral statements made before or during the booking will not override the written terms unless expressly confirmed by us in writing.
These moving terms are governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, the service, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By using our services, you acknowledge that you have read, understood, and accepted these conditions as part of the contract for your move.