Privacy Policy
Notting Hill Movers Privacy Policy
This Privacy Policy explains how Notting Hill Movers collects, uses, stores and protects personal data when providing moving and related services. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers using Notting Hill Movers services in our operating area.
Who We Are
Notting Hill Movers is a removals and relocation business operating in the Notting Hill area and surrounding locations. For the purposes of data protection law, Notting Hill Movers is the data controller in respect of the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed, and we are responsible for ensuring that it is handled in a lawful and transparent way.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, make an enquiry, request a quote or use our services.
Identification and contact details. This can include your name, postal address, property addresses for collection and delivery, and general contact details such as your preferred communication channels.
Service and booking information. This can include details of your move or related services, dates and times, access information for properties, inventory or item lists, parking and access notes, and any special instructions you provide.
Payment and transaction data. This can include information necessary to process payments and manage invoices, such as billing address, payment status, and records of transactions carried out with us. We do not store full card details when payment is processed through secure third party providers.
Communication records. This can include records of communications with you, such as enquiries, complaints, feedback and any correspondence relating to your booking, whether made by phone, online forms or other means of contact.
Website and usage data. When you visit our website, we may collect technical and usage data such as IP address, device information, approximate location, pages visited, date and time of access and other analytical information, typically using cookies or similar technologies where legally permitted.
Incident and insurance information. Where relevant, we may collect information relating to claims, incidents, damage reports or insurance matters connected to your use of our services.
How We Use Your Personal Data and Lawful Basis
We only process your personal data where we have a lawful basis under data protection law. The main purposes for which we use your personal data and the associated lawful bases are as follows.
To provide quotes and respond to enquiries. We use your contact and service information to respond to your requests for information and to provide quotes. This processing is necessary for taking steps at your request before entering into a contract.
To perform our contract with you. When you book a service, we use your personal data to plan, manage and carry out your move or related services, to communicate with you about your booking, and to handle payments. This processing is necessary for the performance of our contract with you.
To meet legal and regulatory obligations. We may process and retain personal data where necessary to comply with legal obligations, such as tax, accounting and record keeping requirements, or to respond to lawful requests from authorities.
To manage our business and improve services. We may use aggregated and personal data to monitor service quality, manage capacity, train staff, and improve how we operate. Where we rely on our legitimate interests for this purpose, we balance those interests against your rights and expectations.
To handle complaints, disputes and claims. We may process relevant personal data to investigate and respond to complaints or disputes, to manage insurance or damage claims and to establish, exercise or defend legal claims. This is based on our legitimate interests and, where required, on legal obligations.
For marketing communications. We may use your contact details to send you information about similar services that we believe may interest you. We do so on the basis of our legitimate interests or your consent, depending on how we obtained your details and the applicable law. You can opt out of receiving marketing communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties for the purposes described in this Privacy Policy, including.
Service providers and processors. These may include IT and hosting providers, payment processors, customer relationship and booking system providers, vehicle tracking or logistics platforms and providers of storage facilities. These third parties act as data processors and only process your personal data on our documented instructions, subject to appropriate confidentiality and security obligations.
Professional advisers and insurers. Where necessary, we may share information with our insurers, legal advisers, accountants and other professional advisers in order to obtain professional services, manage risk, or handle claims or disputes.
Authorities and regulators. We may disclose personal data to law enforcement agencies, courts, regulators or other public authorities where required by law or where necessary to protect our rights, your rights or the rights of others.
Business transfers. In the event of a reorganisation, merger, sale or other corporate transaction relating to our business, your personal data may be shared with relevant third parties as part of that process, subject to appropriate confidentiality protections.
International Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data remains protected in accordance with applicable data protection laws. These steps may include relying on adequacy regulations, standard contractual clauses approved by regulators, or other legally recognised safeguards.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services, meet legal obligations, resolve disputes and enforce agreements.
In general, we keep core customer and transaction records for a period required by tax and accounting laws following completion of the relevant service. Quote enquiries that do not lead to a booking may be kept for a shorter period for business analysis and to respond to follow up queries. Communications and incident records may be retained for as long as reasonably necessary to manage risks, handle potential claims and demonstrate compliance with our obligations.
When personal data is no longer required, we will either delete it securely, anonymise it so it can no longer be linked to you, or, where this is not immediately possible, securely store it and restrict access until it can be deleted.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, staff training, secure storage, encryption and regular review of our security practices. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the risks presented by the processing and the nature of the data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of the personal data we hold about you, together with certain related information.
Right to rectification. You have the right to request correction of personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This is sometimes known as the right to be forgotten. This right is not absolute and may not apply where we need to retain data for legal or contractual reasons.
Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or are considering an objection you have raised.
Right to data portability. In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transfer it to another controller where this is technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have an unconditional right to object at any time to the use of your personal data for direct marketing.
Right to withdraw consent. Where we process your personal data on the basis of your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before fulfilling your request. We aim to respond within the time limits set by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will revise the date of the latest version and make the updated policy available through our usual channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
